Account Specialist

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CheckWriters is a Payroll and HR technology company headquartered in the beautiful Pioneer Valley of Western Massachusetts. We’re in the business of making HR happy with software,service, and resources to support hard-working employers and HR pros. CheckWriters is a full HR platform for the full Employee experience. 

We are looking for a phenomenal Account Specialist to join our Operations team! We offer a competitive salary and benefits package, generous Paid Time Off, company-sponsored and family-friendly social events, fundraising opportunities, and community initiatives.

On a typical day, you will provide exceptional customer service to all CheckWriters clients, effectively resolve client issues, and proactively ensure timely and accurate processing of client payrolls:

  • Ensure all client payrolls are processed timely and accurately; verify all payroll data and maintain client information in an accurate, conscientious manner.
  • Answer incoming calls and emails, and positively troubleshoot any client inquiries or concerns, resolving all client questions expediently, and with a high level of professionalism and customer service.
  • Professionally outreach to and provide training to new clients.
  • Maintain and update all payroll dashboard notes.
  • Provide training to clients on updates and upgrades to the CheckWriters platform.

The ideal candidate will have: 

  • High School degree or equivalent work experience required.
  • A minimum of 1-3 years experience providing exceptional customer service.
  • 1-3 years of prior experience processing payroll and/or working successfully in an HRIS preferred.
  • Basic computer knowledge and skills, effective organizational skills, strong attention to detail, and a team oriented approach.
  • Ability to thrive in a fast-paced, service-oriented, client-focused position.
  • Outstanding work ethic and a positive attitude.


Location: Northampton, MA
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