Client Support Specialist

Northampton, MA

We are looking for an exceptional, customer service focused, individual to join our Client Support team!

Checkwriters is a payroll and HR services company focused on elevating every step of the customer experience. From interactions with our team to genuinely useful Payroll and HR software — we don’t just provide an excellent product. We have a team of experts who care about the details and work continuously to ensure that we provide our customers with the best experience they’ve had with a payroll and HR provider. 

We offer competitive pay and benefits, generous Paid Time Off, a comfortable, convenient, and state-of-the-art office, and company-sponsored social events. This is an in-office position at our Northampton, MA location.

Who we’re looking for:

Do you want to work in a fast-paced office with a fun environment? Do you want to help support our clients from a variety of industries and have an impact on the day-to-day customer success Checkwriters offers? If so, our Client Support Specialist role is for you. We are looking for an energetic, organized, and compassionate individual who is seeking a long-term, successful career.

On a typical day you will:

  • Work directly with clients to fulfill their requests while building meaningful relationships.
  • Ensure all client payrolls are processed timely and accurately.
  • Verify all payroll data and maintain client information in a meticulous and confidential manner.
  • Communicate with clients and team members effectively.

You’ll thrive in this position if you:

Enjoy problem solving: you are someone who can take a step back and look at the bigger picture to determine why and how something took place and relay that to others clearly.

Are organized and analytical: you can organize multiple tasks by priority, are comfortable working with numbers, and can spot when things “don’t look right”.

Are a natural people person: you enjoy making others happy and are willing to go above and beyond to meet the needs of our clients and the rest of the Checkwriters team.

Have a positive attitude: we work hard, but we have fun! It is essential that you are upbeat and contribute to our exciting atmosphere. 

Please include both a resume and letter of interest when applying to this position. We look forward to speaking with you soon!