Elevate Your Career as a Client Success Specialist – This Opportunity is Your Perfect Match!

We’re searching for a dynamic, client-focused professional to join our team as a Client Success Specialist! If you’re motivated, energetic, and thrive on delivering exceptional service, this is your chance to make a difference while building strong, lasting relationships.

Do you have a knack for helping businesses grow and succeed? Are honesty, reliability, and positivity part of your professional DNA? If so, we want to hear from you!

On a typical day you will:

• Collaborate with Clients: Work with new and existing clients to maximize their experience as they adopt and upgrade Payroll, HR, and Attendance solutions on the Checkwriters platform.
• Lead the Onboarding Process: Own the client journey from “YES” through project completion, creating timelines, tracking milestones, and ensuring a seamless transition.
• Build Lasting Relationships: Foster trust and set clear expectations with clients and colleagues to establish strong, productive working relationships.
• Keep Everyone Informed: Monitor and communicate progress with detailed updates to clients and team members.
• Ensure a Smooth Handoff: Partner with our Client Support team to deliver self-sufficient, confident clients ready to excel with our software.
• Innovate and Improve: Proactively recommend enhancements to the onboarding process and identify opportunities for product growth.
• Tackle Special Projects: Dive into exciting initiatives that challenge and grow your skills.

Ideal candidates should have:

• A proven track record of delivering exceptional client-facing service. (Experience in banking, insurance, or HR? Even better!)
• Familiarity with HRIS, Payroll, and Attendance platforms.
• Strong presentation and technical skills to showcase our products and drive client success.
• An intuitive ability to anticipate challenges and keep projects moving forward.
• Proficiency with the Microsoft Suite and an eye for detail.
• A team-oriented mindset and a passion for collaboration.
• A positive attitude, unwavering work ethic, and readiness to thrive in a fast-paced environment.

Checkwriters is a payroll and HR software services company focused on elevating every step of the customer experience. From interactions with our team to genuinely useful Payroll and HR software — we don’t just provide an excellent product. We have a team of experts who care about the details and work continuously to ensure that we provide our customers with the best experience they’ve had with a payroll and HR provider. 

We offer a competitive salary and benefits package, company-sponsored social and community events, and an exceptional office workspace including sit to stand desks and private pickleball courts! This is a hybrid-eligible position at our Northampton, MA location.

Please include both a resume and letter of interest when applying to this position. We look forward to speaking with you soon!