Sales Support Specialist

Northampton, MA

Our Sales Team is looking for a Sales Support Specialist! We offer a competitive salary and benefits package, generous Paid Time Off, and company-sponsored social events. This position is hybrid work schedule eligible.

Checkwriters is a payroll and HR services company focused on elevating every step of the customer experience. From customer interactions with our team to our genuinely useful software that's designed to fit customer needs — we don’t just provide an excellent product. We have a team of experts who care about the details, and work continuously to ensure that the customer experience is the best of any payroll and HR provider. 

The Sales Support Specialist is responsible for providing support to the Checkwriters Sales Team, as well as the Client Support Team and Client Success Team. Enhancing the customer experience from prospect to client, the Sales Support Specialist will run demos, ensure excellent communication throughout the onboarding process, and follow up with clients on a regular basis to ensure satisfaction and knowledge of new products/features.

Responsibilities include:

  •  Working as part of the Sales Team to attend calls with prospective clients, prepare sales presentations, and create proposals.
  • Acting as a liaison between Sales, clients, and internal departments.
  • Analyzing sales data, market trends, areas for improvements, and potential leads.
  • Collaborating with the Sales Team to schedule follow ups and ensure communication with prospects is maintained.
  • Assisting with organizing, and occasionally attending, sales events such as trade shows, conferences, and networking events.
  • Contacting existing clients about their current products and services and informing them of additional offerings. 
  • Communicating with clients post-sale to ensure total satisfaction

Our ideal candidate will have:

  • Experience working in a sales role, customer service role, or administrative role. Preferably within the HR or payroll industry.  
  • Knowledge of HRIS platforms, payroll, and HR preferred.
  • Excellent communication skills, both verbal and written, with the ability to effectively interact with clients and internal teams.
  • Excellent presentation skills.
  • Strong organizational skills and the ability to multi-task.
  • Experience utilizing a CRM software. Preferably HubSpot.
  • The ability to work independently or as part of a team. 
  • A positive attitude and excellent work ethic.

Please include both a resume and letter of interest when applying to this position. We look forward to speaking with you soon!